Frequently asked questions (FAQs) about accommodation
Yuyukan is an activity-oriented accommodation/guest house located at the foot of Kirishima mountain range in Miyakonojo City, Kyushu. You can use the whole house for your own, but we have some requests, rules, and restrictions to stay at our guest house.
We would appreciate your cooperation so as to make the next guest as well feel comfortable staying at our guest house. Thank you very much for your understanding and cooperation.
Q:How can I check the availability of Yuyukan and make a reservation?
Please access the Airbnb website/app to check the availability of Yuyukan. We also accept the reservations through Airbnb (payment accepted only with credit cards).We are looking forward to your visit.
Q：What are the check-in and check-out times?
Check-in time is from 3 pm to 7 pm and check-out time is 11 am. If the check-in is delayed for some reason, please notify us on the day before you get here.
Q:How do I get the key to unlock the entrance?
Yuyukan is a self check-in type accommodation. We will inform you how to unlock the entrance of the building individually after your reservation.
Q:Is there a parking space? Where should I park the car during our stay?
You can park your car in front of the Yuyukan building. The space is large enough to accommodate about 3 cars at the maximum.
Q:Do you offer meals? Is it okay to bring in foods by ourselves?
We basically don’t provide dinner or breakfast at Yuyukan. However, a set of equipment along with meat and vegetables for BBQ is available on your request. For other meals, you can bring your own foods.
Facilities are fully equipped so that you can enjoy cooking by bringing in your favorite foods. Please be assured that gas stoves, a refrigerator, a rice cooker, a microwave, a toaster, seasonings, and tableware are also available. Also, a supermarket Meat shop Nagayama and a convenience store Seven-Eleven are located about 7 mins by car.
Q：Is it allowed to have BBQ and fireworks during our stay?
You can enjoy BBQ outside the building in the wood deck space. If you need meat and vegetables or equipment for BBQ, please let us know when you make a reservation. Those are available as optional menus.
You can enjoy fireworks as long as you don’t disturb the neighbors, but please clean up by yourselves afterward. Please note that BBQ and fireworks are prohibited after 9 pm.
Q：Are baby items available at the place? Is there a renting service available?
We are afraid that we only have a baby chair at the moment. Baby bath, baby soap, futon, and other items for babies are not prepared currently.
If needed, you can purchase those items at a drug store Super Drug Ikiri Tanigashira, a supermarket Meat shop Nagayama, or a convenience store Seven-Eleven that are located about 7 mins by car.
Q：Is there an internet connection available in the guest house?
Wi-Fi connection is available for the guests. Please refer to the instruction prepared inside the guest house in which you can check the ID, password, and how to connect Wi-Fi in Yuyukan.
Q：Is it okay to smoke inside the building or in the room where I will be staying?
We are afraid but we ask guests to refrain from smoking inside the building or in the bedroom of Yuyukan. Smoking is allowed in the wood deck space outside. Please take extra care of the fire after you smoke.
Q：Are pets allowed to stay?
Currently, any pets are not allowed at Yuyukan.
Q：Do we have to take off our shoes in the building and the bedroom?
Some guests from overseas may not have the custom of taking off their shoes before entering the house, but Yuyukan is a type of Japanese house where guests take off their shoes to enter. Please refrain from entering the building with your shoes on.
Q：What should we do with the garbage during our stay?
Please put all the garbage into the trash can in the kitchen inside the building.